Chapter 1: We are Edkimo

Everyone who works at Edkimo represents Edkimo. When we conduct a user research interview with teachers and students, we are Edkimo. When we restore a customer’s backup, send a payment reminder, fix a bug report, talk to a school principal, or present usage data to one of our partners, we are Edkimo.

Every interaction shapes how people experience Edkimo.

That’s why we don’t see customer focus as the responsibility of a single team. It’s everyone’s job. We listen before we talk about our software. We invest time and attention in understanding the people who use Edkimo so we can genuinely help them. We regularly ask ourselves what the interaction would feel like if we were on the other side. Behind Edkimo are real people, not chatbots. We are more than software.

Most of our users discover Edkimo through word of mouth and stay with us for many years. We are more than a tool. We help people teach and learn better.

Since the founding of Edkimo, our focus has been on the learning process and on privacy. This shapes both our mindset and the tools we choose to use every day. We strive to minimize our own data footprint because privacy empowers people.

We believe that learning is about much more than acquiring knowledge. Learning means developing new skills, behaviors, values, and ways of thinking. We see learning and feedback through a constructivist lens: people don’t simply absorb knowledge – they actively construct their own understanding of the world. Feedback creates new perspectives and helps both learners and educators look at situations from different angles and continue learning together.

This understanding shapes not only our product but also the way we work together. We are continuous learners ourselves. We don’t just ask what works, we ask what works best.